Q. How can I update my shipping or billing details?
Ans: Log in to your My Account and update your details. You can also change your password from there.
Q. How do I place an order?
Ans: Select your desired item, choose the available size or variant, and click Add to Cart. Go to your cart, click Proceed to Checkout, enter your delivery details, choose your payment method, and place your order.
Q. How do I know if my order has been placed successfully?
Ans: Once your order is successfully placed, you’ll receive an order confirmation email with your order number and details. If you don’t receive it, please check your spam/junk folder or contact us at thererackstore@gmail.com.
Q. Why is an item in my cart suddenly unavailable?
Ans: Adding an item to your cart doesn’t reserve it. Since many Rerack pieces are limited or one-of-a-kind, someone else can purchase them before you complete checkout.
Q. Can I cancel or change my order?
Ans: You can edit your cart before placing your order. Once an order is confirmed, cancellation or changes may not be possible. If you need help, contact us as soon as possible at thererackstore@gmail.com.
Q. What payment methods do you accept?
Ans: We currently offer: 1. Cash on Delivery (COD) — Pakistan 2. Online payment / Bank deposit, where available.
Q. How long does delivery take?
Ans: Orders within Pakistan are generally delivered within 3–7 working days after confirmation. Delivery time may vary depending on your location and courier service.
Q. What if I’m not available when my order is delivered?
Ans: Our courier partner generally makes two delivery attempts. Please provide a complete and accurate address and a reachable phone number when placing your order. After two unsuccessful attempts, the parcel may be returned to us.
Q. Are Rerack items new or pre-loved?
Ans: Rerack is all about good finds. Our collection may include pre-loved, thrifted, vintage, export leftover, and selected new pieces. The condition of each item is mentioned in its product details.
Q. How do I know the condition of an item?
Ans: We carefully inspect and describe our pieces. Any noticeable flaws, wear, stains, or imperfections will be mentioned in the product description where applicable.
Q. How do I choose the right size?
Ans: Please check the size and measurements provided on each product page before ordering. As many Rerack pieces are unique, sizing can vary from item to item.
Q. Are Rerack products authentic?
Ans: We carefully source and inspect our products. Brand details and relevant information are provided on individual product pages where applicable.
Q. Can I return or exchange an item?
Ans: Our return and exchange eligibility depends on the item and the reason for return. Please review our Returns Policy before placing your order.
Q. What happens if I receive a damaged or incorrect item?
Ans: Please contact us at thererackstore@gmail.com as soon as possible after receiving your order, preferably with clear photos of the item and packaging. We’ll review the issue and assist you accordingly.
Q. Can I order an item that is sold out?
Ans: Most Rerack pieces are limited, so sold-out items may not be restocked. However, you can keep an eye on our website and Instagram for new drops and similar finds.
Q. How can I contact Rerack?
Ans: You can reach us at thererackstore@gmail.com. We’re happy to help with questions about products, orders, sizing, or delivery.